FAQs

WHEN DOES THE PROMOTION START AND FINISH?

Start date: 25/03/19 at 09:00 am AEDT
End date: 28/06/19 at 11:59 pm AEST

WHAT IS ON OFFER?

Purchase any two Heineken products, to share, in one transaction from any venue displaying advertising for this Promotion during the Promotional Period to receive a game card, while stocks last, for a 1 in 4 chance to instantly win a prize.

The prize is a mobile venue voucher to the value of $10, $20 or $30.

WHAT ARE THE ELIGIBLE PRODUCTS IN THIS PROMOTION?

Any two Heineken or Heineken 3 product in one transaction to share.

HOW DO I ENTER?
  1. Purchase any two Heineken or Heineken 3 products during the Promotional Period to receive a game card. If the game card contains a unique code, then it is a winning game card.
  2. Go online to www.gowithheineken.com.au; enter details (email, mobile number etc.) and the unique code from the game card.
  3. Entrants are instantly notified of the voucher value they have won.
  4. Prizes are mobile venue vouchers.
  5. Entrants instantly receive an SMS with a unique link to their mobile voucher.
HOW DO I USE MY MOBILE VENUE VOUCHER?
  1. To redeem open the voucher link in the SMS.
  2. Proceed to the bar and show the voucher to the bar staff.
  3. The voucher will show the expiry date and the venue name.
  4. Bar staff verify the voucher on screen (check date and correct venue).
  5. Bar staff press “Redeem” button on consumers phone.
  6. Screen shows “Redeemed’. Enjoy your Heineken venue voucher” and shows time and venue voucher was redeemed.
  7. Bar staff provide a bar tab for the value of the voucher or immediately discount the amount off the purchase.
WHEN DOES MY VOUCHER EXPIRE?

Mobile Vouchers expire 30 days from issue. The expiry date will appear on the voucher. If the mobile voucher is not used before the expiry date any value is forfeited.

HOW MANY TIMES CAN I ENTER?

Limit one game card per person each day.

WHO CAN ENTER THE PROMOTION?

Entrants must be aged over 18 and not Employees (and the immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to claim.

IS THERE A TIME FRAME IN WHICH I MUST USE MY MOBILE VOUCHER?

Voucher must be redeemed within 30 days from date of issue.

WHAT IF I DON'T CLAIM THE FULL AMOUNT IN ONE TRANSACTION?

Any ancillary costs associated with redeeming the voucher are not included. The venue voucher is to be used in one transaction, any unused balance of the voucher will be forfeited and will not be awarded as cash. E.g. if a winner activates at $10 voucher and purchases goods to the value of $8 only, then they will forfeit the remaining $2 of the voucher.

WHAT IF I HAVE MULTIPLE VOUCHERS TO USE IN ONE TRANSACTION?

Multiple game cards permitted per person, subject to the following:

  • limit one (1) game card permitted per person each day;
  • limit one (1) game card permitted per qualifying purchase;
  • only one unique code per entry is permitted;
  • the same unique code cannot be used more than once;
  • unrecognised codes will be deemed invalid; and
  • each entry must be submitted separately and in accordance with the entry instructions above.
WHAT IF I DIDN'T RECIEVE MY VOUCHER VIA SMS?

Contact Us via website Contact Us Page. It is likely that there is a typo in the mobile number provided A team member will confirm your mobile number and resend voucher.

WHAT IF I ACCIDENTALLY HIT THE REDEEM BUTTON BEFORE SHOWING A STAFF MEMBER?

If you click "Redeem" the voucher will appear used and cannot be claimed at the bar.

CAN I SPEND THE MOBILE VENUE VOUCHER IN A DIFFERENT VENUE TO WHERE I WON THE PRIZE?

No, voucher must be used in the venue you received the game card from, The unique code selects the venue automatically when you enter your details online to claim.

I DIDN'T RECIEVE AN EMAIL CONFIRMING MY PRIZE.

Please check junk folder as the email may have gone to that folder.

WHAT ARE THE TERMS AND CONDITIONS FOR THIS PROMOTION?

Please click HERE for the full terms and conditions.